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Reference and Information Services

Author : Kay Ann Cassell
Publisher : American Library Association
Release Date : 2013
ISBN 13 : 1555708595
Pages : 532 pages
Rating : 4.5/5 (78 downloads)

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Download Reference and Information Services PDF Format Full Free by Kay Ann Cassell and published by American Library Association. This book was released on 2013 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.

Reference and Information Services

Author : Richard E. Bopp
Publisher : ABC-CLIO
Release Date : 2011
ISBN 13 : 1591583748
Pages : 769 pages
Rating : 4.7/5 (583 downloads)

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Download Reference and Information Services PDF Format Full Free by Richard E. Bopp and published by ABC-CLIO. This book was released on 2011 with total page 769 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part I. Concepts and Processes, History and functions of reference service: Ethical aspects of reference service; The reference interview; Organization of information and search strategies; Electronic resources for reference; Understanding electronic information systems for reference; Access-related reference services; Instruction; Training and continual learning for reference staff; Evaluation of reference services; Organizing and delivering reference and information services; Reference services for specific populations. -- Part II. Information Sources and their Use: Selection and evaluation of reference sources: Directories; Almanacs, yearbooks and handbooks; Biographical sources; Dictionaries; Encyclopedias; Geographical sources; Bibliographic sources; Index and abstracts; Government information and statistics sources.

Evolution in Reference and Information Services

Author : Linda S Katz
Publisher : Routledge
Release Date : 2013-05-13
ISBN 13 : 1135791686
Pages : 238 pages
Rating : 4.6/5 (791 downloads)

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Download Evolution in Reference and Information Services PDF Format Full Free by Linda S Katz and published by Routledge. This book was released on 2013-05-13 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore ways to bring and keep your library’s electronic services up to date! From editor Di Su: “Some years ago, if you were told that a library’s catalog would be available on a 24/7/365 basis, you’d think it was just another fiction. Perhaps as influential as Johannes Gutenberg’s invention of movable type printing, the Internet is one of the most significant happenings in the information world in modern times.” In addition to showing you how library services have been influenced and enhanced by the advent of the Internet, Evolution in Reference and Information Services: The Impact of the Internet will enable you to make the most of the new opportunities that current technologies offer. This valuable book will also help you and your library avoid the pitfalls and new challenges to professional competency that come along with electronic research. Evolution in Reference and Information Services: gives you a review of the history of electronic reference looks at the increasing role of librarians as teachers and providers of technical help for users provides case studies and ways to evaluate electronic research methods suggests strategies for providing effective electronic services examines government Web sites explores Internet sources of health information shows you how to establish electronic services through your library’s portal site looks at how to manage a library computer lab and much more!

Reference and Information Services: An Introduction, 6th Edition

Author : Melissa A. Wong
Publisher : ABC-CLIO
Release Date : 2020-04-30
ISBN 13 : 1440868840
Pages : 748 pages
Rating : 4.8/5 (868 downloads)

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Download Reference and Information Services: An Introduction, 6th Edition PDF Format Full Free by Melissa A. Wong and published by ABC-CLIO. This book was released on 2020-04-30 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios. Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics. The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, evaluation and assessment, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives. The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type-including dictionaries, encyclopedias, indexes, and abstracts-as well as by broad subject areas including government, statistics and data, health, and legal information. This second part introduces the tools and resources that reference professionals use to provide the services described in the first half of the text. Reference and Information Services is a recognized textbook for information retrieval courses and updates the previous edition Editors and contributors are experts in the field Activity boxes engage readers and invite them to reflect on what they are learning and practice skills through real-life exercises Conscious integration of critical theory and social justice perspectives offers critical reflection on the standards and practices of the field and encourages readers to consider alternate perspectives

Reference and Information Services: An Introduction, 5th Edition

Author : Linda C. Smith
Publisher : ABC-CLIO
Release Date : 2016-08-29
ISBN 13 : 1440836973
Pages : 894 pages
Rating : 4.9/5 (836 downloads)

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Download Reference and Information Services: An Introduction, 5th Edition PDF Format Full Free by Linda C. Smith and published by ABC-CLIO. This book was released on 2016-08-29 with total page 894 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

The Human Side of Reference and Information Services in Academic Libraries

Author : Lesley Farmer
Publisher : Elsevier
Release Date : 2007-01-31
ISBN 13 : 1780631006
Pages : 160 pages
Rating : 4.0/5 (631 downloads)

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Download The Human Side of Reference and Information Services in Academic Libraries PDF Format Full Free by Lesley Farmer and published by Elsevier. This book was released on 2007-01-31 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products? Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community) Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

Introduction to Reference and Information Services in Today's School Library

Author : Lesley S. J. Farmer
Publisher : Rowman & Littlefield
Release Date : 2014-03-27
ISBN 13 : 0810887193
Pages : 197 pages
Rating : 4.1/5 (887 downloads)

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Download Introduction to Reference and Information Services in Today's School Library PDF Format Full Free by Lesley S. J. Farmer and published by Rowman & Littlefield. This book was released on 2014-03-27 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Students come to the school library every day with questions ranging from “How many people live in China?” to “I need to find out how the Sun began for my science paper.” Helping students find the answers to their questions is one of the most important responsibilities school librarians have. In Introduction to Reference and Information Services in Today's School Library, one of America’s premier school library educators covers the A-Z of both reference and information services for today’s library. Everything from teaching students how to use sources to both in-person and virtual reference service is covered. A key feature of the text is an annotated bibliography of core print and electronic sources for elementary, middle, and high school collections. Yes, reference and information services are vital library functions in the digital age. Even students who appear to be tech savvy have trouble finding the right information efficiently - and knowing what to do with it. This book examines information needs and behaviors, and provides strategies for assessing and meeting the informational needs of the school community. The book also addresses the conditions for optimum service: physical access (including virtual access), effective interaction and collaboration, instructional design, and systematic planning. Newer issues such as embedded librarianship, curation,collective intelligence, and web 2.0 intellectual property are also addressed. This book introduces the entering professional, and updates practitioners, to current standards and useful strategies.

Information Services Today

Author : Sandra Hirsh
Publisher : Rowman & Littlefield
Release Date : 2015-03-19
ISBN 13 : 144223959X
Pages : 515 pages
Rating : 4.5/5 (239 downloads)

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Download Information Services Today PDF Format Full Free by Sandra Hirsh and published by Rowman & Littlefield. This book was released on 2015-03-19 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: This essential overview of what it means to be a library and information professional today provides a broad overview of the transformation of libraries as information organizations, why these organizations are more important today than ever before, the technological influence on how we provide information resources and services in today’s digital and global environment, and the various career opportunities available for information professionals. The book begins with a historical overview of libraries and their transformation as information and technology hubs within their communities. It also covers the various specializations within the field emphasizing the exciting yet complex roles and opportunities for information professionals. With that foundation in place, it presents how libraries serve different kinds of communities, highlighting the unique needs of users across all ages and how libraries fulfill those needs through a variety of services, and addresses key issues facing information organizations as they meet user needs in the Digital Age. The book then concludes with career management strategies to guide library and information science professionals in building not only vibrant careers but vibrant information organizations for the future as well.

Library and Information Services

Author : Badan Barman
Publisher : Krishna Kanta Handiqui State Open University
Release Date : 2011-06-01
ISBN 13 :
Pages : 147 pages
Rating : 4./5 ( downloads)

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Download Library and Information Services PDF Format Full Free by Badan Barman and published by Krishna Kanta Handiqui State Open University. This book was released on 2011-06-01 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library and Information Services: Course Material for Diploma in Library and Information Science Programme of Krishna Kanta Handiqui State Open University

Reference Service and Sources

Author : C.K. Sharma
Publisher : Atlantic Publishers & Dist
Release Date : 2006
ISBN 13 : 9788126906239
Pages : 252 pages
Rating : 4.9/5 (126 downloads)

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Download Reference Service and Sources PDF Format Full Free by C.K. Sharma and published by Atlantic Publishers & Dist. This book was released on 2006 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Rapid Developments In Computer Technology, Telecommunications, Printing Reprography, Etc. Have Important Implications For The Provision Of Information By Libraries To Their Users. Great Advances Have Been Made In The Automation Of Indexing And Abstracting Services. Despite Such Advances And Technological Impacts, The Actual Search Process And The End Result Remain The Same As In The Traditional Approach. Hence, The Significance Of Reference Sources And Services Cannot Be Overemphasised. The Reference Service Offered By The Libraries Enables The Readers To Obtain The Required Information From The Huge Collection Of Libraries In No Time. The Book Is Structured Into Two Parts. The First Part Acquaints The Readers With The Purpose, Functions And Kinds Of Reference Service; Qualities And Duties Of A Reference Librarian; Varied Sections In The Libraries; Reference Service In Public, Academic And Special Libraries; Sources And Classification Of Information, And Reference Queries.Part Ii Of The Book Is Devoted To Reference Sources. Beginning With The Evaluation Of Reference Sources, It Includes A Detailed Study On Directories, Bibliographies, Encyclopaedias, Biographies, Maps And Atlases, Dictionaries, Gazetteers And Guide Books.It Is Hoped That The Present Book Will Prove Useful For All Library Users. While The Teachers, Researchers And Students Of Library Science Will Find It Indispensable, The Reference Librarians Are Expected To Acquire Additional Skills Through This Book Which Shall Stand Them In Good Stead In The Technological Environment.

Evaluation of Reference Services

Author : Linda S Katz
Publisher : Routledge
Release Date : 2013-10-18
ISBN 13 : 1317951271
Pages : 334 pages
Rating : 4.2/5 (951 downloads)

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Download Evaluation of Reference Services PDF Format Full Free by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.

Reference and Information Services

Author : Richard E. Bopp
Publisher : Englewood, Colo. : Libraries Unlimited
Release Date : 2001
ISBN 13 : 9781563086243
Pages : 617 pages
Rating : 4.0/5 (563 downloads)

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Download Reference and Information Services PDF Format Full Free by Richard E. Bopp and published by Englewood, Colo. : Libraries Unlimited. This book was released on 2001 with total page 617 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated to reflect the latest trends in reference services and the newest sources commonly used for reference work, this long-awaited book offers you a state-of-the-art view of the concepts, theories, and practicalities of reference work today. A host of specialists have contributed to the collection. This new edition includes more detailed discussion of a wider range of reference-related services including interlibrary loan, document delivery, and readers' advisory services. There is also increased attention to ethical issues and a stronger focus on user-centered services, both face-to-face and mediated by technology. In addition, the authors discuss Web sites of significant value to reference services and the impact of the Internet and World Wide Web on reference services. This carefully designed and readable text explains the essential theory and provides the practical knowledge necessary for an initial reference course. Its broad scope and organizational clarity will benefit students and practitioners.

Reference Reborn: Breathing New Life into Public Services Librarianship

Author : Diane Zabel
Publisher : ABC-CLIO
Release Date : 2010-12-16
ISBN 13 : 1591588294
Pages : 401 pages
Rating : 4.2/5 (588 downloads)

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Download Reference Reborn: Breathing New Life into Public Services Librarianship PDF Format Full Free by Diane Zabel and published by ABC-CLIO. This book was released on 2010-12-16 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach. • Over 30 contributors, including established experts and the next generation of leaders in reference and public services librarianship • A subject index guides readers to topics of interest

Reference Services and Media

Author : Linda S Katz
Publisher : Routledge
Release Date : 2014-07-16
ISBN 13 : 1317789687
Pages : 146 pages
Rating : 4.6/5 (789 downloads)

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Download Reference Services and Media PDF Format Full Free by Linda S Katz and published by Routledge. This book was released on 2014-07-16 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.

Library Users and Reference Services

Author : Linda S Katz
Publisher : Routledge
Release Date : 2013-05-13
ISBN 13 : 1136588094
Pages : 304 pages
Rating : 4.0/5 (588 downloads)

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Download Library Users and Reference Services PDF Format Full Free by Linda S Katz and published by Routledge. This book was released on 2013-05-13 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Opportunities for Reference Services

Author : Bill Katz
Publisher : Routledge
Release Date : 2019-12-20
ISBN 13 : 1000759040
Pages : 222 pages
Rating : 4.0/5 (759 downloads)

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Download Opportunities for Reference Services PDF Format Full Free by Bill Katz and published by Routledge. This book was released on 2019-12-20 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1991, explores the changing roles of reference services and offers advice and practical ideas to guide librarians through the increasingly tangled maze of duties being thrust upon the reference staff. Although the everyday work of the reference librarian is often taken for granted, these insightful chapters illuminate the essential service performed by the reference librarians as they facilitate access to information for a wide variety of users. Furthermore, this book helps reference librarians face the future by examining the technological and service developments that will challenge their profession. It addresses unique reference problems such as making use of the telephone as an information gathering tool, selecting reference material for the interdisciplinary field of Health, Physical Education, and Recreation (HPER), and helping non-law students with legal research. Topics related to information systems are examined such as the limitations of end-user online services, and an evaluation of the Library of Congress Information system. Authoritative contributors make recommendations on how to design services to coordinate with the new technology and how to change librarians’ roles so they can assist people in using these systems.

Assessing Reference and User Services in a Digital Age

Author : Eric Novotny
Publisher : Routledge
Release Date : 2013-05-13
ISBN 13 : 1135804354
Pages : 258 pages
Rating : 4.3/5 (84 downloads)

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Download Assessing Reference and User Services in a Digital Age PDF Format Full Free by Eric Novotny and published by Routledge. This book was released on 2013-05-13 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.